Slowing for sold in the workplace
You know that busy supermarket moment when you decide which check-out queue to join? That happened me a while back. The almost full car park that greeted me on arrival was a sure sign that there would be a lengthy wait. Still I had a list, needed the stuff and joined the fray. Picking the check-out The supermarket I use most has a long line of checkouts and I've noticed that the longest queues seem to be the ones nearest the exit. Further along the line, away from the exit, queues are a bit shorter so I tend to aim for one of those spots. I noticed on this visit that one of the operators was chatting to her customers as she scanned their purchases. That queue seemed to be moving fairly quickly so I joined it. Sure enough. She smiled, talked to kids in the line and engaged their frazzled parents. Here's the thing though, she worked smoothly, organising the throughput of items and slowing from time to time to match the shoppers' bagging pace. The result was that paym...