So here's a squeeze:
Many people hate "talking to a machine" and hang up without leaving a message. How can we reduce some of that annoyance and encourage callers to leave a message? One possible answer is to use some humour in the voicemail message to make things a little more personal? A way of being there, when you're not. A way of being in when you're out.
Depending on your business too much humour may come across as inappropriate and unprofessional so the trick is to sound personable and approachable.
My favourite message is one used mostly for internal calls although I sometimes use it on my mobile phone.
It runs: Hi this is the voice of N#### N##### , the rest of me isn't here at the moment so please leave your name, number and short message and I'll get back to you." ;-)
I have a way to go to reach my friend's voicemail practice and in the meantime, if I am out, I want all my callers to get a friendly greeting that encourages even the most ardent machine haters to leave that message. Common to both approaches is the professional courtesy in returning the call.
That's really how to be in when you're out.
Sounds like very good advice. I imagine it helps her clients feel connected.ReplyDelete
I think it does. I must call and hear what she's up to today.ReplyDelete