Middlefocus

Like most smart phones mine has a built in camera. Recently I made some adjustments to the settings and the result was that my pictures were not as good as they used to be. I decided to look at them again and it was then that I noticed a check box that allows you to reset to default factory settings. Now I figure that the folks in the factory know a great deal more than I do about what the optimal settings are for a great picture so I restored to the default positions. Result? Brighter, sharper, more pleasing pictures. This got me thinking about settings in the workplace. What maybe worked well a few years ago probably need adjusting now. Or perhaps we need to return to previous settings: honesty, integrity, service. Taking the camera as analogy I wondered how sharp my own settings are these days. Sharp? Am I up to date with what's going in my area? Or is my picture blurred or distorted in some way? How sharp would I look if someone were to take a picture right now? Poised and ...

This picture was taken in a gallery of the Roman Baths in Bath and shows a tombstone of an Optio in the Roman army. An Optio was a soldier chosen by the Centurion to assist with the smooth running and discipline of the 100 strong cohort. They acted as a second in command and their task was to work with the rank and file legionnaires to ensure that orders of the day were carried out. The role was a responsible one and Optios could expect to be paid twice as much as an ordinary soldier. The picture shows the Optio holding a scroll, perhaps containing commands, and a staff. Looking at the ancient artefact I made a connection to organisational life today and wondered if 21st century middle managers are the new Optios? Their bundle of papers tucked underarm a symbol of today's orders of the day? The centuries have taken their toll on the tombstone and the head has not survived. Another link with today as so many aspects of organisational life can appear to have us running aroun...

Earlier this month we took a trip to Amsterdam and arrived to find daytime temperatures rising to minus 7C. The planned for boat trip was a non-starter as the city's canals were frozen solid. You might think that in the face of such chill people would stay indoors but that did not appear to be the case. The streets were busy with shoppers, wrapped up warm against the cold and getting on with their daily routine. People of all ages, shapes and sizes made their way onto the frozen canals and whether skiing or walking took the ice in their stride. It struck me that "getting on with it" and "making the most of things" is an attitude worth fostering. As economies make shaky steps towards recovering their balance, we need more of that canal attitude that is capable of turning a minus temperature into a plus.

If at first you don't succeed, read the instructions! There's an old story about instructions given on an examination question and answer paper. Just before the start of the examination students were told to read carefully the instructions on the front of the booklet and then turn it over and begin.  After a series of DOs and DONTs, the very last instruction on the page said, "Do not write anything on this answer booklet."  It turned out that very few students adhered to that instruction and spent the next hour or so filling in their responses to questions that were not needed.  Sometimes in a rush to get things done, we can be a bit like those students and provide answers to questions that are not required.  The speed of email and the expectation of a quick return may lead us into a hasty response where we provide too much or irrelevant material. Often what is needed, if at all, is something more considered. Workplace squeeze: I've learnt to recognise ema...

In these days of electronic devices, with their apps and software that help you get and stay organised there is still a place for pencil, pen and paper. So along with my smartphone and iPad, I still find that the simple 3x5 index card has many practical uses.  There is a quality about paper that I love. I still have notes from decades ago and there is something about the feel, firmness and flexibility of paper that has outlived the old, large and small floppy discs and CD-roms of the early digital age.  3x5s will probably still be around when memory sticks and micro cards have moved on to their next stage of development. I like to use 3x5 cards to capture and organise thoughts; make notes for talks and presentations; to carry with me as to-do lists and to file details of and from books - their original purpose of course was to index library catalogues. I also like to use them to send notes to friends and colleagues. Heavy enough to sit on a desk they are great for short...

One of my friends has a very busy career and spends a lot of time travelling. She considers her workplace to be wherever she is doing her thing at any particular time, however she is not always free to answer the phone. To make up for that she is very diligent about her voicemail service. She doesn't simply note messages that have been left, she goes further than that. My friend manages to be in when she's out by updating her outgoing message frequently to share information on where she is at, what she is doing and when she is likely to return the call. She records that she checks her voicemail regularly and promises to get back to the caller quickly. And she does. She uses voicemail to maintain client relationships when she is elsewhere. So here's a squeeze: Many people hate "talking to a machine" and hang up without leaving a message. How can we reduce some of that annoyance and encourage callers to leave a message? One possible answer is to use some humo...

18 August 2011: A level results were issued today and brought with them delight in some quarters and disappointment in others. This morning I was travelling by bus and I could not help but overhear the disappointment of two family members, seated near me, who were concerned that one of their loved ones had not achieved his expected grades. Their shared disappointment was palpable and was coupled with anxiety over what future the young man now faced. Where would he find work? Would he go back to school? What were his options? It struck me that these family members had strong aspirations and education was a key element in their fulfilment. In reflecting on the student's performance both held to the view that he could have applied himself more. Applied. There's a word. In today's squeezed workplaces we often hear of attitude and aptitude. The adage goes "your aptitude gets you hired, your attitude gets you fired!" It seems to me that being able to apply oneself ...